Leadership Development at a Fintech Startup
- 37% increase in employee engagement scores among marginalized groups
- DEI Council established and operational within 90 days
- New DEI KPIs integrated into executive performance reviews
Challenge
A national healthcare system faced rising workplace conflicts and communication breakdowns between mid-level managers and frontline staff. Leaders admitted they lacked the confidence and skills to address bias, resolve disagreements, and lead across differences—resulting in morale issues and slower patient care delivery.
Solution
Mosaic Worx implemented a 6-month Conflict & Inclusive Leadership Program for 75 managers. The program included conflict resolution training, role-play scenarios, and coaching to strengthen confidence in navigating difficult conversations while maintaining trust.
Results
Impact
The healthcare system reduced costly disruptions, improved patient-facing teamwork, and equipped its leaders with long-term skills to lead with confidence and compassion.
Challenge
A global technology firm experiencing rapid growth struggled with leadership “bottlenecks.” Middle managers felt excluded from DEI efforts and unprepared to support increasingly diverse teams. This “frozen middle” stalled culture change, eroded engagement, and risked losing top talent.
Solution
Mosaic Worx applied its Culture Catalyst® model, a framework designed to break resistance, align leadership layers, and embed DEI into everyday practices. A Leadership Alignment & DEI Integration Program was created for 120 mid-level managers, blending assessments, inclusive leadership workshops, and strategy labs.
Results
Impact
By leveraging the Culture Catalyst® model, the firm transformed its “frozen middle” into active culture champions, creating sustainable momentum for inclusion and reducing costly turnover risks.